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Dewan Hassan

Career

Career overview

Enterprise IT infrastructure experience, security training, and the technical foundation behind LinkMyRole and Oruniq.

Results-driven IT infrastructure and technical support professional with 2.5+ years of experience supporting enterprise and government computing environments — endpoint administration, Microsoft 365 and identity systems, service delivery, and cybersecurity fundamentals. That foundation now extends into founding and building software products, LinkMyRole and Oruniq.

Progression

Career timeline

  1. 01

    Systems Foundation

    Diploma in Computer Systems & Networking at the College of the North Atlantic — Windows and Linux server administration, networking fundamentals, and hardware troubleshooting.

  2. 02

    Enterprise IT

    IT Infrastructure Support Analyst at the Canada Revenue Agency — endpoint administration, identity and access management, and service delivery inside a large government computing environment.

  3. 03

    Security

    Cybersecurity exposure through a Sophos firewall internship, followed by the ISC2 Certified in Cybersecurity (CC) credential and continued security operations training.

  4. 04

    Product Builder

    IT and security experience extended into building software: LinkMyRole, a career management platform, and Oruniq, a business operating system prototype.

IT Infrastructure Support Analyst

Canada Revenue Agency — St. John's, Newfoundland and Labrador

June 2023 – March 2025

Supported one of Canada's largest enterprise computing environments, serving thousands of users across multiple business units.

Endpoint & Infrastructure

  • Installed, configured, and supported enterprise endpoint devices — desktops, laptops, printers, docking stations, and peripherals
  • Performed workstation imaging, deployment, patching, and lifecycle management using enterprise deployment tools
  • Assisted with infrastructure upgrades, hardware replacements, and workstation refresh initiatives
  • Monitored endpoint compliance against organizational configuration standards

Identity & Microsoft

  • Administered user accounts and access permissions in Active Directory, Azure Entra ID, and Exchange Online
  • Managed account provisioning, deprovisioning, password resets, and access modifications
  • Administered Multi-Factor Authentication (MFA) enrollment and support
  • Supported Microsoft 365 environments including Teams and SharePoint Online

Service Operations

  • Delivered Tier 1 and Tier 2 support for hardware, software, and remote access technologies
  • Logged, updated, and tracked tickets through the full lifecycle using BMC Remedy (ITSM)
  • Diagnosed and resolved incidents using structured troubleshooting methodologies
  • Consistently met service-level expectations in a high-volume enterprise support environment

Security & Compliance

  • Supported implementation and enforcement of IT security policies and access controls
  • Administered endpoint virus protection and coordinated with vendor support as needed
  • Assisted users with cybersecurity best practices and security awareness initiatives
  • Maintained compliance with Government of Canada access control and security standards

Documentation & Stakeholders

  • Authored troubleshooting guides, knowledge base articles, and procedural documentation
  • Provided support through phone, email, live chat, remote, and in-person channels
  • Collaborated with higher-tier support teams, vendors, and stakeholders to resolve complex issues
  • Communicated technical concepts clearly to both technical and non-technical audiences

Additional Experience

Supporting roles

IT Support Specialist — Volunteer

January 2023 – June 2023

Canwe Solutions Ltd. — Edmonton, Alberta

  • Provided end-user support for hardware, software, account, and network connectivity issues
  • Assisted with workstation deployment, configuration, and troubleshooting
  • Supported user onboarding and access provisioning in line with organizational security standards

Technical Support Engineer — Internship

May 2022 – July 2022

Sophos Inc. — Vancouver, British Columbia

  • Configured and validated Sophos firewall security policies
  • Troubleshot network security appliances and connectivity issues
  • Investigated and resolved security-related incidents alongside technical teams

Technical Domains

  • Systems: Windows 10/11, Endpoint Management, WDS …
  • Microsoft: Microsoft 365, Active Directory, Azure Entra ID …
  • ITSM: BMC Remedy, ServiceNow, Incident Management …
  • Security: Sophos Firewall, MFA Administration, Access Control …
  • Networking: TCP/IP, LAN/WAN, VPN Support …
  • Automation: PowerShell, Python (Foundational), Bash (Academic)
  • Product: Product Strategy, Requirements & Architecture, UI/UX Design …
View All Skills

Credentials

  • ISC2 Certified in Cybersecurity (CC)

    ISC2 · March 2026 – February 2029

  • Cybersecurity Fundamentals Certificate

    Digital Nova Scotia (Skills for Hire Atlantic) · August 2025 – November 2025

  • SOC Level 1 Training

    TryHackMe · In Progress

View Credentials

Education

Diploma – Computer Systems & Networking

College of the North Atlantic · September 2020 – August 2022

CGPA 3.84