Skills
Technology & tools
Grouped by area rather than listed as a keyword dump — professional depth alongside foundational exposure.
Systems
Windows 10/11Endpoint ManagementWDSCitrix WorkspaceRemote DesktopDevice Imaging & DeploymentAsset & Lifecycle Management
Microsoft
Microsoft 365Active DirectoryAzure Entra IDExchange OnlineMicrosoft TeamsSharePoint OnlineMulti-Factor Authentication
ITSM
BMC RemedyServiceNowIncident ManagementService Request ManagementProblem ManagementSLA ManagementKnowledge Management
Security
Sophos FirewallMFA AdministrationAccess ControlEndpoint SecurityLog AnalysisIncident Response Fundamentals
Networking
TCP/IPLAN/WANVPN SupportWireless NetworkingRouting & Switching Fundamentals
Automation
PowerShellPython (Foundational)Bash (Academic)
Product
Product StrategyRequirements & ArchitectureUI/UX DesignTesting & DeploymentSaaS DevelopmentAI-Assisted Development